1. About these Terms
These Terms of Service ("Terms") govern your access to and use of this online store and the purchase of products from it. This store is owned and operated by MEGA LIFESCIENCES PTY LIMITED (trading as "MegaWeCare", "we", "us", "our"), the official authorised distributor of Maybelline New York, L’Oréal Paris, Garnier and 3CE in the Kingdom of Cambodia. Registered office: Mega Lifesciences Pty. Ltd. (Cambodia), The iCon Building, #216, 2nd Floor, 58-E2, Norodom Blvd, Sangkat Tonle Bassac. Company registration no.: 00021554.
By browsing this store or placing an order, you agree to these Terms, together with our Privacy Policy and Returns & Refunds Policy, which form part of these Terms. If you do not agree, please do not use the store.
2. Eligibility
You must be at least 18 years old, or have the consent of a parent or guardian, and be able to enter into a binding contract, to place an order. You are responsible for ensuring the information you provide (including your name, telephone number and delivery address) is accurate and complete.
3. Products and availability
All products are genuine and sourced through MegaWeCare as the authorised distributor of the brands shown. We make every effort to display products, shades and descriptions accurately; however, colours and shades may appear slightly different on your screen and packaging may occasionally vary. All products are subject to availability, and we may limit quantities, discontinue a product, or decline or cancel an order if an item is out of stock.
4. Prices and currency
All prices are shown in US Dollars (USD) and include no additional sales tax at checkout. Delivery fees, where applicable, are shown at checkout and vary by location (see section 7). We make reasonable efforts to ensure prices are accurate, but if we identify a pricing error we may cancel the affected order and refund any amount already paid.
5. Orders and acceptance
When you place an order you are making an offer to purchase. You will receive an order confirmation email acknowledging that we have received your order; this acknowledgement is not acceptance. A contract is formed only when we confirm the order and begin preparing it for dispatch. We reserve the right to refuse or cancel any order, for example where the product is unavailable, the order appears fraudulent or duplicated, or the delivery address cannot be served.
6. Payment
We accept the following payment methods:
- Online payment (ABA PayWay): card and supported online payments processed securely through ABA PayWay at checkout.
- Cash on Delivery (COD): available for deliveries within Phnom Penh only. Payment in cash is collected on delivery.
Orders delivered to provinces outside Phnom Penh must be paid in advance online, as Cash on Delivery is not available for provincial deliveries. For online payments, your order is confirmed once payment is authorised. For Cash on Delivery orders, the order remains pending until the cash is collected at delivery.
7. Delivery and fulfilment
Orders are prepared, dispatched and delivered by MegaWeCare and its delivery partners. Orders are processed Monday to Friday, 08:30–17:30 (excluding Cambodian public holidays); orders placed outside these hours or on non-working days are processed on the next working day.
Delivery areas and timing:
- Phnom Penh: delivery typically within 1 working day.
- Provinces: delivery typically within 2–3 working days, handled through our provincial delivery partner (VET). Provincial orders are delivered to your nearest VET branch; you will be contacted when your order arrives and provided with your VET receipt. You may collect from the branch free of charge, or arrange home delivery through VET, which may incur a small additional fee (approximately US$1) payable directly to VET.
Delivery charges:
- Orders of US$10 or more: delivery is free.
- Phnom Penh, orders under US$10: a small delivery fee applies, paid in cash to the delivery driver on arrival.
- Provinces, orders under US$10: a flat US$2 delivery fee, added at checkout.
A delivery agent may contact you by telephone before delivery, so please ensure your contact number is correct. Delivery times are estimates and may be affected by weather, public holidays, remote locations or circumstances beyond our control. If a delivery cannot be completed because you cannot be reached or the order is refused, we may reattempt delivery after contacting you, or cancel the order.
8. Cancellations
If you wish to cancel an order, please contact us as soon as possible. We can usually cancel an order before it has been dispatched. Once an order has been dispatched it is subject to our Returns & Refunds Policy.
9. Returns and refunds
Our full return and refund process is set out in our Returns & Refunds Policy. In summary:
- Damaged, faulty or incorrect items: please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund at no cost to you.
- Change of mind: for hygiene and safety reasons, cosmetics that have been opened or used cannot be returned. Unopened, unused items in their original sealed packaging may be returned within 7 days of delivery; return delivery costs for change-of-mind returns are the customer’s responsibility.
- Refunds are issued to the original payment method for online payments, and by bank transfer for Cash on Delivery orders, once the return has been received and inspected.
10. Intellectual property
Maybelline New York, L’Oréal Paris, Garnier, 3CE and all related trademarks, logos, product names and product imagery are the property of L’Oréal and its affiliates, and are used by MegaWeCare as an authorised distributor. All other content on this site is owned by or licensed to MegaWeCare. You may not copy, reproduce or use any content from this site without prior written permission.
11. Acceptable use
You agree to use this store only for lawful purposes and not to misuse it, interfere with its operation, or attempt to gain unauthorised access to any part of it or its systems.
12. Limitation of liability
To the fullest extent permitted by law, MegaWeCare will not be liable for any indirect, incidental or consequential loss arising from your use of the store or the products, except where such liability cannot be excluded under applicable law. Nothing in these Terms limits your statutory rights as a consumer. Cosmetic products should be used in accordance with their instructions; if you experience irritation or an allergic reaction, discontinue use and seek medical advice.
13. Third-party services
Payments are processed by ABA PayWay and deliveries are carried out by third-party partners (including Grab and VET). Your use of those services may be subject to their own terms, and we are not responsible for their acts or omissions beyond our reasonable control.
14. Privacy
Your personal information is handled in accordance with our Privacy Policy.
15. Changes to these Terms
We may update these Terms from time to time. The version published on this page at the time of your order applies to that order.
16. Governing law
These Terms are governed by the laws of the Kingdom of Cambodia, and any disputes will be subject to the jurisdiction of the Cambodian courts.
17. Contact us
Questions about these Terms or your order? Contact MegaWeCare via Telegram at 077 242 628 or by email at Cam_Ecom_Skincare@megawecare.com. This store is operated by MEGA LIFESCIENCES PTY LIMITED, Cambodia.
