This store is operated by MEGA LIFESCIENCES PTY LIMITED (“MegaWeCare”), the authorised distributor of Maybelline New York, L’Oréal Paris, Garnier and 3CE in Cambodia. We want you to be happy with your purchase. This policy explains when and how you can return an item and receive a refund.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty, or is not what you ordered, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. Once confirmed, we will arrange a free replacement or a full refund (including any delivery fee paid), and we will cover the cost of returning the item.
Change of mind
For hygiene and safety reasons, cosmetics that have been opened or used cannot be returned. If you change your mind, you may return an item that is unopened, unused and in its original sealed packaging within 7 days of delivery. For change-of-mind returns, the cost of return delivery is the customer’s responsibility, and we will refund the product value once the item is received and inspected.
Items that cannot be returned
- Cosmetics that have been opened, used, or had their hygiene seal broken
- Items returned without their original packaging
- Free gifts or promotional items
How to request a return
Contact MegaWeCare with your order number and (for damaged/faulty items) photos:
- Telegram: 077 242 628
- Email: Cam_Ecom_Skincare@megawecare.com
We will confirm whether your item qualifies and advise how to return it (drop-off, pick-up, or via a VET branch for provincial orders). Please do not send items back before contacting us.
Refunds
Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued as follows:
- Online (ABA PayWay) orders: refunded to the original payment method.
- Cash on Delivery orders: refunded by bank transfer to an account you provide.
Refunds are normally processed within 14 business days of approval. The time for the funds to appear may vary depending on your bank or card provider.
Return delivery costs
- Damaged, faulty or incorrect items: MegaWeCare covers the return delivery cost.
- Change of mind: the customer covers the return delivery cost.
Cancellations
If you wish to cancel an order, please contact us as soon as possible. Orders can usually be cancelled and fully refunded before they are dispatched. After dispatch, the returns process above applies.
Contact
For any question about a return or refund, contact MegaWeCare via Telegram at 077 242 628 or email Cam_Ecom_Skincare@megawecare.com. This store is operated by MEGA LIFESCIENCES PTY LIMITED, Cambodia.
