This store is operated by MEGA LIFESCIENCES PTY LIMITED (“MegaWeCare”, “we”, “us”), the authorised distributor of Maybelline New York, L’Oréal Paris, Garnier and 3CE in Cambodia. This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices you have.
1. Information we collect
- Order & contact details: your name, telephone number, email address, and delivery address (province, khan/district, sangkat/commune, and detailed address).
- Order information: the products and shades you buy, order value, and delivery preferences.
- Payment information: online payments are processed securely by ABA PayWay. We do not collect or store your full card details.
- Communications: messages you send us (for example via Telegram or store chat).
- Usage data: basic device and browsing information collected through cookies and similar technologies to help the site work and improve.
2. How we use your information
- To process, prepare, deliver and confirm your orders
- To take and confirm payment (online or cash on delivery)
- To provide customer service and handle returns, refunds and enquiries
- To prevent fraud and keep the store secure
- To meet legal and accounting requirements
- With your consent, to send you news, offers and product updates (you can opt out at any time)
3. How we share your information
We share personal information only as needed to run the store and fulfil your order, including with:
- Delivery partners (such as Grab and VET) to deliver your order
- ABA PayWay to process online payments
- Shopify, which hosts and powers the online store
- Kohlective, our technology and store-management partner, who operates the storefront and affiliate tracking on our behalf
We do not sell your personal information. We may disclose information where required by law or to protect our rights.
4. Marketing & your choices
We will only send marketing messages if you have agreed to receive them, and you can unsubscribe or opt out at any time by contacting us or using the unsubscribe option in the message.
5. Cookies
The site uses cookies and similar technologies to keep your cart working, remember preferences, and understand how the store is used. You can control cookies through your browser settings; some features may not work correctly if cookies are disabled.
6. Data retention
We keep your personal information only for as long as necessary to fulfil the purposes described here, including order records needed for accounting, warranty and legal purposes.
7. Security
We take reasonable steps to protect your personal information against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, but we work to safeguard your data.
8. Your rights
You may request access to the personal information we hold about you, ask us to correct it, or request that we delete it, subject to any legal record-keeping requirements. To make a request, contact us using the details below.
9. Children
This store is intended for customers aged 18 and over, and we do not knowingly collect information from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be published on this page.
11. Contact us
For any privacy question or request, contact MegaWeCare via Telegram at 077 242 628 or by email at Cam_Ecom_Skincare@megawecare.com. This store is operated by MEGA LIFESCIENCES PTY LIMITED, Cambodia.
